30 January 2014
During a routine inspection
People told us they were satisfied with the service they received. People and relatives told us staff treated people with respect. People said they were able to contribute to making decisions about how they received care. The service promoted people being involved in the running of the organisation, such as staff recruitment.
We saw that each person had care records, which included assessments of need and care plans on how those needs were to be met.
The service worked with other health and social care professionals so that there was a coordinated approach to care.
The service had an effective staff recruitment process. Records showed staff were subject to the required checks before starting work.
The service used a number of audits tools to check on the performance of the service. These included seeking people's views, regular audits and reviews of any incidents or complaints. The service also involved people in its quality assurance audits.