12, 15 July 2013
During a routine inspection
People we spoke with told us they were informed about their treatment options and given information about the risks and side effects of treatment. People felt comfortable asking for more information when they needed it. One person said, "Staff explained things clearly to me.' Another person said ' The staff answered all the questions that I asked.'
The equipment used was regularly calibrated and serviced to ensure it was safe to use.
The provider had an effective recruitment, interview and selection process to ensure that people who use the service were not placed at risk of being cared for by staff who were not suitable to provide their care and treatment. Appropriate checks were always undertaken by the provider before staff began work. Examples included enhanced Criminal Records Bureau checks (now called Disclosure and Barring Service checks), full employment histories and health checks.
Systems were in place to identify any possible concerns in the delivery and quality of care. These included collecting feedback from people, a complaints procedure, and monitoring of incidents.
We found staff records and other records relevant to the management of the service were accurate and fit for purpose. People's care records were stored securely and accessible only by care workers and management.