6 March 2013
During a routine inspection
People indicated that they had understood their treatment and had been given enough information to make decisions about their treatment. People felt that staff respected their privacy and dignity and were 'professional, informative' and 'very quick' in responding to their needs.
There were systems in place for people using the service to attend post operation appointments. People told us that the cost of their treatment had been explained to them before their treatment.
The clinic had an adult safeguarding policy. We noted staff had attended regular staff meetings and training programmes including adult safeguarding. This ensured that staff were up to date with their knowledge and skill to meet the needs of people who used the service.
There clinic had a complaints procedure. We noted people's concerns were taken seriously and responded to by the provider.