Prime Care Support Limited

Updated 25 September 2024

Date of assessment: 19 August 2024 to 18 September 2024. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. At our last inspection, we identified the service needed to make improvements to meet these principles as some people’s choice and control over their lives was not maximised. During this assessment, the service has made improvements and is now meeting the RSRCRC guidance. At our last inspection we identified breaches in two regulations of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These were in relation to safe care and treatment and good governance. During our assessment we found the provider was no longer in breach of these regulations and had made improvements at the service.

Updated 25 September 2024

The majority of people using the service were positive about their experiences although we did receive some mixed feedback from people in relation to some areas of their support. These included having a consistent staff team who supported them, staff visit times sometimes being early or late, concerns not being responded to in a timely manner and not being asked to be involved in discussions about their care and support. However, most feedback we received about the service was positive. For example, one person said, ‘‘I do not know what I would do without the carers. They are so kind and respectful, and I am incredibly grateful to have found such a great service.’’ The registered manager and management team took feedback from our assessment seriously and took immediate actions to start working on improvements to the service if these were necessary.