Buckingham Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives were actively involved in developing their care plans. People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. The issue regarding the staffing compliment was affecting most areas of the service. However, people were given an option of meals and we heard some staff ask people where they would like to spend their day. People’s family and friends were free to visit when they wished. We received positive feedback about the activities provided at the service which supported people’s health and wellbeing. Some people expressed the wish to have more activities in the local community or trips. There was a range of equipment available to support and maximise people’s independence and outcomes from care and treatment.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The issue regarding the staffing compliment was affecting most areas of the home. However, people were given an option of meals and we heard some staff ask people where they would like to spend their day. We noted activity stations around the home which for example included a bible, crayons and adult colouring and jigsaws.

People and their relatives were actively involved in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. The plans were regularly reviewed. The service provided meaningful activities, linked to people's hobbies and interests. People took part in activities that were culturally relevant to them.

The wellbeing co-ordinator supported people to take part in a wide range of activities to support their independence, health and wellbeing. The management team told us they were in the process of recruiting an additional wellbeing co-ordinator.

People’s family and friends were free to visit when they wished. There were no restrictions placed on when they could come. One relative shared how involved they were in all aspects of his family member's care. They took an active interest in the people who were in the communal areas and told us staff were supportive to them. They were included in what was happening in the service. People had access to activities to support their independence, health and wellbeing. People and relatives told us they would like more trips out. We received very positive feedback about the wellbeing co-ordinator. One relative said, "She is brilliant, absolutely fantastic brings new life to the home.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.