Updated 29 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector and a specialist advisor (SPA) in nursing. A second inspector attended to carry out a short observations framework for inspection (SOFI).
Service and service type: Hawthorne Nursing Home is a residential care home that provides personal and nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
The inspection took place on 30 April 2019
What we did:
We reviewed the information we received about the service since the last inspection. This included checking incidents the provider notified us about such as serious injuries and abuse. We sought feedback from the local authority, Healthwatch and professionals who work with the service. We assessed information we require providers to send us at least once annually to give some key information about the service, what the service does well and any improvements they plan to make. We used all of this information to plan our inspection.
During the inspection we spoke with four people who used the service and one person’s advocate. We also spoke with one relative who was visiting on the day. We spoke with 12 members of staff including the registered manager and deputy manager, nurses, cook, care staff and the housekeeper.
We reviewed a range of records. This included four people’s care plans and medication records. We also looked at five staff files in relation to recruitment, training and supervision records. We reviewed records relating to the management of the home and a broad range of policies and procedures.