This inspection was unannounced and was carried out on 16 October 2015.
Rosedale Nursing Home is registered to provide accommodation for persons who require nursing or personal care, treatment of disease disorder or injury and diagnostic and screening for up to 68 people. It is divided into three units; a general nursing unit; a unit for people living with dementia who required residential care and a unit for people living with dementia who require nursing care. There were 61 people living at Rosedale on the day we inspected.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager had also completed a Provider Information Return (PIR).The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Rosedale provided good care and support for the people that lived there. People we spoke with said they felt safe and they spoke positively about the care and support they received. Staff recruitment processes included carrying out appropriate checks to reduce the risk of employing unsuitable people.
The home had safe systems in place to ensure people received their medication as prescribed; this included regular auditing by the home and the dispensing pharmacist. Staff were assessed for competency prior to administering medication and this was reassessed regularly.
New staff had received relevant training which was targeted and focussed on improving outcomes for people who used the service. This helped to ensure that the staff team had a good balance of skills, knowledge and experience to meet the needs of people who used the service.
Staff followed the principles of the Mental Capacity Act 2005 to ensure that people’s rights were protected where they were unable to make decisions.
People had their nutritional needs met. People were offered a varied diet and were provided with sufficient drinks and snacks. People who required special diets were catered for.
People had good access to health care services and the service was committed to working in partnership with healthcare professionals.
People told us that they were well cared for and happy with the support they received. We found staff approached people in a caring manner and people’s privacy and dignity was respected.
People looked well cared for and appeared at ease with staff. The home had a relaxed and comfortable atmosphere.
People were involved in activities they liked and were linked to previous life experience, interests and hobbies. Visitors were made welcome to the home and people were supported to maintain relationships with their friends and relatives.
People knew how to make a complaint if they were unhappy and all the people we spoke with told us that they felt that they could talk with any of the staff if they had a concern or were worried about anything.
The provider actively sought the views of people using and visiting the service. They were asked to complete an annual survey to provide feedback on the service.This enabled the provider to address any shortfalls and improve the service.
The service had a quality assurance system, and records showed that identified problems and opportunities to change things for the better had been addressed promptly. As a result we could see that the quality of the service was continuously improving.
Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home and the quality assurance systems in place. This helped to ensure that people received a good quality service. They told us the manager was supportive and promoted positive team working.