This service is rated as
Good
overall. This was the provider’s first inspection since registration with the Care Quality Commission.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Renovar Ventures Ltd Location as part of our inspection programme.
Renovar Ventures Ltd (also known as Dr H Consult) is an independent healthcare service specialising in laser skin surgery and acne scar management.
Our key findings were:
- The service was providing safe care. There were clear systems for managing risks, however we have told the provider to carry out a review in relation to emergency medicines and medicines in a pack provided to patients at home, prior to treatment.
- The service was providing effective care. The effectiveness and appropriateness of the care provided was reviewed. There was some evidence of quality improvement activity, however we have told the provider they should increase the level of quality improvement activity.
- The service was providing caring services.
- Staff treated patients with compassion, kindness, dignity and respect. Feedback from people who used the service was positive.
- The service was providing responsive care in accordance with the relevant regulations. People were supported to access the service when they wanted to. There were systems and processes in place to manage feedback.
- The service was providing well-led care. Leaders have the capacity and skills to deliver high-quality, sustainable care. They demonstrated a vision to deliver high quality care and promote good outcomes for patients.
The areas where the provider should make improvements are:
- Carry out a risk assessment to inform their decision on which emergency medicines they should hold and which medicines can be safely provided to patients to take at home.
- Increase the level of quality improvement activity.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services