18 December 2023
During an inspection looking at part of the service
About the service
SummerCare Office is registered to provide personal care to people living in their own home or in supported living settings. The service provides personal care to people with a learning disability and autistic people. At the time of our inspection there were 14 people receiving a regulated activity.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care, Right culture. People told us they were happy with the support they received. A relative said, “[Person name] is really happy, they like where they live, and they go out all the time.”
Right Support:
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medication was dispensed by staff who had received training to do so and assessed as competent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Care was person-centred and promoted people’s dignity, privacy and human rights. The registered manager promoted learning and training with staff to develop their skills and provide good quality care. People were supported to access health professionals to maintain their health and well-being.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives.
Care was focused on supporting people to remain independent. Staff supported people to engage in their local community. Care was personalised to people’s needs and staff reviewed and adapted support as people’s needs or wishes changed. The registered manager had systems in place to monitor the service and outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating at the last inspection was good (published 4 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.