SummerHill

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff ensured people had access to healthcare and support to maintain their wellbeing. When support needs changed, referrals were made to specialist for further advice such as occupational therapists. When needed the service worked with advocacy services to support people in managing and understanding their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported by staff to maintain their health and wellbeing. A relative told us, “If there are any health problems the staff are straight on to it.”

Staff understood people’s rights under equality and human rights. Staff supported people to access activities in the community they enjoyed doing to live full and active lives.

Each person had a health passport to help them access services and had reviews with health professionals such as GPs, dentist or hospital specialist when required. Staff supported people to access advocacy services to ensure they were treated fairly and had support with important decisions.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.