20 January 2014
During a routine inspection
We found the provider did not have a consent policy in place or a process to gain people's consent to the care they received.
We found staff had an understanding of the needs of people who used the service. We found that care was planned and delivered in a way which met people's individual care needs. People were offered a range of activities to choose from.
We found the storage and administration of medicines were not accurately recorded.
We found there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.
We found the provider sought the views of people who used the service and their relatives and responded to comments and suggestions and had a complaints procedure in place.
We found the provider did not have systems in place to assess and manage the risks associated with the service provided.