About the servicePeartree Care home is a residential care home providing personal and nursing care to up to 70 people. At the time of the inspection, there were 65 people living there. The accommodation was spread over four floors. There were communal lounges and dining rooms on each floor and a garden.
People’s experience of using this service
People had positive experiences living here. One person told us, “I like it very much. The staff treat me very nice.” A relative told us, “We looked around for a care home and this was the best. [Family member] is taken care of very well here.”
People and their relatives told us they thought the home was a safe place. Staff knew how to protect people from abuse.
However, we found that some people were at risk of harm because risk management plans were not always being followed and medicines were not always managed or stored safely.
There was a system of daily safety checks and audits in place, but these did not identify issues with high fridge temperatures.
The home was well-maintained, exceptionally clean and smelled fresh throughout. Staff were following correct infection control procedures.
People had detailed care plans which they and their relatives helped develop and these were reviewed regularly. People told us they were treated with respect and that staff promoted their privacy and dignity.
The home had a wide range of activities and outings. Activities were relevant to people’s interests, recognised people’s diversity and promoted their wellbeing.
People told us they enjoyed the food. People’s dietary requirements and preferences were met.
There was a positive culture of good, person-centred care and staff we spoke with were caring, enthusiastic and knowledgeable. People and relatives spoke highly of the caring staff and management.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 27 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.