22 January 2019
During a routine inspection
People’s experience of using this service:
The provider had made many improvements to the home since our last inspection and we have recognised these and have reflected them within the report There was a new registered manager who ensure we received notifications and that the last rating was displayed. We saw that audits had been used to drive improvements and used to reflect standards of care across the providers business. Staff felt supported and this meant they could develop their skills with their roles. People’s views had been considered, and any developments or changes had been shared with people. Partnerships had been developed with a range of professionals.
People felt safe and staff had a good understanding of how to raise any concerns. When concerns had been raised, these were investigated and lessons were learnt and shared. Risk assessments were in place to support the needs of people and measures taken to reduce the risks. There was enough staff to support the required needs of the people and recruitment was completed to ensure the appropriate checks were completed. Medicine was managed safety, ensuring stock and recording was in place. The homes hygiene standards were in place to reduce the risks of infection.
Staff had received the training they required for their roles and guidance was provided for specific health conditions. People enjoyed the meals on offer and we saw that specific diets had been catered for and any ongoing health care had been monitored. Referrals had been made to a range of health care professionals to support people’s wellbeing and ongoing health needs. The home had developed the environment to meet people’s needs.
Staff had established positive relationships with people. There was friendly banter and this produced a relaxed feel with much laughter. People’s privacy was respected and their dignity maintained. Visitors were welcomed.
The care plans provided detailed guidance on the care required. They included details of people’s history and their daily needs. Peoples equality needs were reflected and information was provided in a range of formats. When complaints had been raised they were investigated and responded to. When end of life care was required, consideration was made for the persons wishes and any pain relief.
Rating at last inspection: Requires Improvement (Published September 2017)
About the service:
April Park is a care home that provides personal care for up to 40 people, some of whom are living with dementia. At the time of the inspection there were 35 people using the service. The accommodation is split across two floors. Each floor contained bedrooms, a communal lounge and a dining area. There was an accessible secure garden.
Why we inspected: This was a planned inspection based on the rating at the last inspection which was Requires Improvement. At this inspection we found the service had improved to the rating of ‘Good’.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.