IntraHealth Greater Manchester Office

Updated 20 June 2023

IntraHealth Greater Manchester Office provides a bespoke NHS England commissioned School Aged Immunisation Service(SAIS) to the children and young adults living in Greater Manchester. The registered office for the service is located at Salmon Fields Business Village, Unit 10, Royton, Oldham OL2 6HT. The website address is www.intrahealth.co.uk.

The vaccination service is provided in schools, community venues and in a child or young adult’s own home. The service is open Monday to Friday from 8.30 am to 5.30 pm.

IntraHealth Ltd is the CQC registered provider for the service and they provide a range of primary health care services across the north of England

The service is registered to provide the following regulated activities:

• Treatment of disease, disorder or injury.

How we inspected this service

Before and during the inspection we spoke with a range of clinical and non clinical staff including

the operations manager and their assistant, the lead immunisations nurse and two locality lead immunisation nurses. We also spoke with immunisation administration coordinators and support staff. We reviewed a wide range of documents and risk assessments received before the inspection along with 12 staff feedback forms.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 20 June 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at IntraHealth Greater Manchester Office as part of our inspection programme and to provide the service with a rating.

IntraHealth Greater Manchester Office is a service commissioned by NHS England and provides a School Aged Immunisation Service(SAIS) within Greater Manchester (Bolton, Bury, Manchester, Oldham,Rochdale, Salford, Stockport, Tameside, Trafford and Wigan). The service provides children and young adults, usually within a school setting, with a flu vaccination service to boost and immunise against influenza.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems and processes to safeguard children and young adults from abuse and harm. Staff were trained in safeguarding procedures and concerns were reported, investigated and monitored effectively.
• Staff recruitment procedures were effective and staff understood their role and responsibilities.
• There were systems to ensure the safe handling of medicines and vaccines.
• The delivery of the service was monitored to ensure ongoing improvements.
• Staff shared information, worked together and worked well with other organisations to deliver effective care and treatment.
• Staff were well trained, knowledgeable, and experienced to carry out their roles.
• Staff treated children and young adults with kindness, respect and compassion which reflected the organisation’s ethos.
• Staff respected the cultural, personal, social and religious needs of each child and young adult.
• The service planned for and delivered services to children and young adults with a learning disability and autism, those attending a pupil referral unit.
• Complaints were taken seriously to ensure quality improvements in the service.
• Leaders consistently demonstrated a commitment to best practice performance and risk management to ensure staff had the capacity and skills to deliver high quality sustainable care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare