9 January 2020
During a routine inspection
Allerton Court is registered to provide accommodation and personal care for up to 48 older people. At the time of the inspection 45 people were living at the home.
People’s experience of using this service and what we found;
Whilst improvements around medicines had been made, further improvements were required. People received their medicines as expected, but we found medicines were not always stored correctly and the use of some medicines were not always documented as required. Quality monitoring systems were in place. However, audits had not identified issues related to medicines which were discovered during the inspection. People were supported by staff to remain safe.
Previously there were concerns around staff member’s availability for people, however during this assessment we found there were enough staff available to people and people’s needs were attended to in a timely manner. Risk assessments were in place to minimise any potential risk to people’s wellbeing. Staff were recruited in a safe way.
Whilst previously we had found that training was not always given or updated, at this inspection we saw staff received training and had been provided with an induction. Staff members felt able to approach the registered manager with any concerns. Staff knew people’s needs. People were assisted to receive food and drinks by staff where required. People were supported to maintain their health.
Staff were now aware of the requirements of the mental capacity act and had received training. People were supported to have choice and control over their lives and staff understood that they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people’s privacy and dignity was maintained.
People's care plans reflected their needs and preferences and staff understood the care that people required. Although at the previous inspection people felt that they were under-stimulated by lack of activities, this had been addressed with new activities introduced. The complaints procedure had been improved and complaints were dealt with appropriately in line with the procedure in place.
Feedback was taken from people and used to inform the service. People knew the registered manager and felt they were approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement. (Report Published 23 January 2019). The service had been rated ‘requires improvement’ in each of the key questions.
There was a previous breach of regulation 17 (2) (b) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to the lack of oversight of the service. This had now been met.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.