27 November 2013
During a routine inspection
We looked at the care plans and risk assessments for three people and saw that they were person centred and regularly reviewed and updated. We saw that risks were identified and managed accordingly.
We looked at the safety and suitability of the building and found that it was clean and well maintained.
We looked at the arrangements in place to manage complaints and saw that there was a clear complaints procedure and people knew how to make a complaint if they wanted to.