Coxbench Hall

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

An assessment of Coxbench Hall has been completed. Coxbench Hall is a care home. A care home provides accommodation for persons who require nursing or personal care. The home is registered to support up to 39 older people needing support with personal care, including people living with dementia. The report for the most recent inspection of this home was published 8 June 2018. The overall rating for the service was good. This assessment commenced on 21 February 2024, with an on-site visit to the service. Off site assessment activity continued until 12 March 2024. We assessed 5 quality statements including Safeguarding, Involving people to manage risk, Safe and effective staffing, Independence choice and control and Equity in experience and outcomes. We assessed these quality statements as good and the overall rating for the service remains good.

People's experience of this service

We spoke with 3 people during the site visit and made calls to the relatives of 8 people on 7 March 2024. People, or their relatives, who we spoke with provided consistently positive feedback about Coxbench Hall. People felt safe in the home and knew who to talk to if they had any concerns. People were supported by staff who they knew. There were enough staff available to meet people’s needs. Staff were trained and assessed to be competent to support people safely. People told us staff were caring and treated them as individuals. People were supported to pursue hobbies of interest to them and maintain relationships with their friends and relatives. Staff supported people to make everyday choices.