1 March 2012
During a routine inspection
Most of the people we spoke with told us that Madeira House was a nice place to live. One person who was visiting a relative at the home told us that, 'It is the sort of place I would want to live.'
People told us that they were asked for their views about the running of the home by the manager and staff and that they felt confident taking any concerns to staff members or the manager direct if needed.
People also said they felt safe living at the home. They told us they felt comfortable speaking to any of the staff or the manager about any additional worries or issues they might have.
We saw that there was a range of individual and group activities available in the home and people told us about things they had done and had planned. One person said, 'The staff are good they talk to us and we get involved in things as we want to.'