Meet My Baby Wigan

This was our first inspection of this location. We rated it as good:

• The sonographer had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service knew how to manage safety incidents to learn lessons from them.
• The sonographer monitored the effectiveness of the service. The sonographer recognised risks to pregnant women, they worked for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned and provided services in a way that met the needs of local people. People could access the service when they needed it.
• The sonographer had the skills and abilities to run a service providing high-quality sustainable care. They promoted a positive culture that supported and valued women.
• The sonographer cared for women, their families and carers with compassion. They made it easy for people to give feedback and feedback from women confirmed that they were treated well and with kindness. Staff involved patients and those close to them in decisions about their care and treatment and provided emotional support to patients to minimise their distress.
• The sonographer ran the service using reliable information systems. The service had a vision for what it wanted to achieve and workable plans to turn it into action. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities.
• The service engaged well with women and the community and local organisations to plan and manage appropriate services and was developing links with partner organisations effectively.

However:

• At the time of the inspection the service did not have a system to peer review images.
• The service did not check proof of age to ensure women were over 18 years of age.