Background to this inspection
Updated
14 February 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008,
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by 2 adult social care inspectors, a pharmacist inspector, a nurse specialist advisor and 2 experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Stella & Harry Freedman House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post. However, there was a temporary manager in post and the provider was currently in the process of recruiting for a new registered manager.
Notice of inspection
The inspection was unannounced. We visited the service on 11 January 2023.
What we did before the inspection
Before our inspection, we reviewed the information we held about the service which included statutory notifications and safeguarding and the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with the interim manager ,the assistant facilities manager, 4 care workers, 4 nurses, 7 people who used the service and 9 relatives. We also spent time observing care to help us understand the experience of people who could not talk with us. We looked at 8 care records and 3 staff records; we also looked at various documents relating to the management of the service.
Following our visit, we received further information from the interim manager, which included provider audits and survey results.
Updated
14 February 2023
About the service
Stella & Harry Freedman House (previously known as Lady Sarah Cohen House ) is registered to provide accommodation for up to 120 people who require nursing or personal care and treatment of disease, disorder or injury.The service supports people from the Jewish community. On the day we inspected there were 105 people living in the home .
People’s experience of using this service and what we found
People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people. Staff supported people to take medicines safely.
People's care was planned and risks to their safety and wellbeing were assessed. The service reviewed these plans regularly, involving people in these reviews and asking for their opinions. However, some risk assessments for people with mental health conditions lacked sufficient detail at the time of our inspection.
Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Recruitment practices were safe and relevant checks had been completed before staff worked at the service.
People and staff praised the managers of the service and agreed that they were approachable, knowledgeable, fair and did their job well. The staff team worked well together and supported the interim manager.
The staff team was committed to providing a high-quality service. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs.
Staff encouraged people to be as independent as possible and respected people’s privacy and dignity.
Staff consistently strived to ensure that people had the best possible care, and that they were supported in a compassionate, dignified and safe way.
People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well.
Care plans contained information about each person’s individual support needs and preferences in relation to their care and we found evidence of good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The managers of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised.
The provider had systems in place to monitor and improve the quality and safety of the service provided. There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection we rated this service Good. The report was published on 21 June 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions Safe, Effective and Well Led.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.