11 January 2018
During a routine inspection
This comprehensive inspection took place on 11 January 2018 and was unannounced. At the last inspection in November 2015, the service was rated Good, with a rating of Requires Improvement in our key question (domain) of Responsive. This was in relation to the activities available to people and how complaints were responded to.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Cantley Grange’ on our website at www.cqc.org.uk.’
We carried out the inspection a little earlier than planned due to concerns raised with us about the way the service was operating. However, we found no evidence to support the concerns and, without exception all the people we spoke with during the inspection were very happy with the service provided. We also found the areas we identified for improvement at our last inspection had been addressed. At this inspection we rated the service as Good in all domains.
Why the service is rated Good.
The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider continued to protect people from abuse and people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
People were supported to make decisions about their care and their choices were respected. Care plans included information about people’s life experiences, likes and dislikes. Risk assessments highlighted any risks associated with their care and how best to manage the risks presented.
There were enough staff to ensure people’s needs were met and staff training was of a good standard and assisted them to carry out their role effectively.
People continued to receive their medicines in a safe manner and received good healthcare support. People received a nutritious and balanced diet and told us that their dietary needs and choices were particularly well catered for.
It was clear that people had good relationships with the staff, who were caring and kind. Staff respected people’s privacy and dignity and promoted their independence.
The registered provider had made sure that people were aware of the complaints procedure and any concerns or and complaints were taken seriously, responded to positively and used to improve the service.
We saw that the registered provider continued to effectively monitor and audit the quality and safety of the service. People who used the service and their relatives were involved in the development of the home and were able to contribute ideas.
Further information is in the detailed findings below