Greenview Residential Care Home

Updated 4 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 19 October 2017 and was unannounced. A further visit took place on 24 October 2017 to complete the inspection. It was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We checked the information that we held about the service and the service provider. This included previous inspection reports and statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We used all this information to decide which areas to focus on during our inspection.

During the inspection we spoke with six people who lived at the service and with six relatives and friends. We spoke with the registered provider, the registered manager, with three staff and with a health care professional. We looked at records relating to the running and management of the service. These included three care records, three staff recruitment and training records, minutes of meetings and completed quality assurance questionnaires which had been requested by the service.

Updated 4 January 2018

The inspection took place 19 October 2017 and was unannounced. A further announced visit took place on 24 October 2017 to complete the inspection. Greenview Residential Home is registered to provide accommodation and support for up to eight people, any of whom could be living with dementia. The service does not provide nursing care. At the time of this visit there were six people living at Greenview and one person receiving regular day care at the service.

The service had a key role in the local community and the registered provider was actively involved in building support networks for people living with dementia.

People living at the service were content and were very happy to be there. Visitors described the service as very good or outstanding and all said they would recommend the Greenview to others. The service is described by all to be homely, safe and very caring. The service has had consistently good inspection reports.

Staff knew people very well. People were consulted about their care and support needs and were encouraged to voice their views and opinions. This meant people and their families felt empowered and valued. People living and working at Greenview liked and respected each other and interactions were kind and caring with some laughter. Staff were well trained, nurtured and appreciated which helped to ensure morale remained high and staff turnover remained lo

Medicines were safely managed and any changes in people's health or wellbeing were quickly identified and acted upon.

The service was well maintained and any risk to people's health or safety was assessed and action was taken as far as possible to minimise these identified risks.

There was an established registered manager in post who led by example. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and registered provider ensured they kept up to date with developments within the care sector and reviewed standards of practice at the home regularly. Their dedication and commitment to their roles was reflected in the home receiving an award for best care home in Hampshire in 2016.