Newfield Lodge Rest Home

Updated 28 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 20th January 2022 and was announced. We gave the service 24 hours’ notice of the inspection. During our visit we spoke with four members of staff including the registered manager.

Updated 28 January 2022

About The service

Newfield Lodge Rest Home is registered to accommodate to 40 older people who do not require nursing care. At the time of our visit there were 25 people who lived at the home. Newfield Lodge has wheelchair access and private parking available. There is lift access to the other floors. The home is situated close to St Annes centre.

People’s experience of using this service and what we found

People were protected from the risk of abuse and kept safe by staff who were trained to protect them. The registered manager recorded and audited any incidents and accidents and learnt from them. Staff continued to be recruited safely and sufficient numbers of staff supported people to live an independent life as possible whilst living with dementia. Medicines were managed safely. Infection control systems and audits continued to ensure a clean environment and reduce any risks. The provider ensured safety checks of the home environment were completed regularly.

The registered manager ensured staff received an effective induction and training programme that was continually updated, staff spoken with confirmed this. People spoke positively about the quality of meals and praised the cooks for choices and home-made foods available. People received support with their healthcare needs promptly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us staff were kind, caring, respectful and treated them well. One person said, “Friendship is so important, and the girls are all my friends.” The registered manager provided information about local advocacy services, to ensure people could access support to express their views if required.

People told us staff knew them well and provided care that reflected their needs and choices. Activities were varied, and people told us there were trips and entertainment regularly provided. Notices around the home confirmed this. People’s communication needs had been assessed and where support was required these had been met. The registered manager managed concerns and complaints in a timely manner. Records showing concerns had been dealt with appropriately.

The management team were clear about their roles and obligations to people and provided care which resulted in good outcomes for them. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The registered manager and provider used a variety of methods to assess and monitor the quality of the service on a regular basis to ensure Newfield Lodge continued to evolve and improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 30 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.