About the service: This service provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. CQC only inspects the service being received by people provided with the regulated activity ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. There were 13 people receiving the regulated service at the time of our inspection.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People’s experience of using this service:
There were systems in place to keep people safe. Sufficient staff were deployed to meet people’s needs.
People were supported by staff who were caring. We observed positive interactions between staff and people. One person told us, “I would give it 10 out of 10 for happiness.”
Staff encouraged people to pursue their hobbies and interests and be active members within their local community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Audits and checks were carried out to monitor the quality and safety of the service.
Rating at last inspection: Good (report published 29 May 2016, www.cqc.org.uk).
Why we inspected: This was a planned inspection to confirm that this service remained Good.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate and high quality care. Further inspections will be planned for future dates.