Archived: Health + Aesthetics

People told us that they were happy with their care and treatment and the professionalism of staff. People had their individual needs assessed. The provider had put the appropriate measures and equipment in place to maintain the care and safety of people in the building.

Staff were trained to use equipment and carried out the necessary checks and procedures to promote patient safety. The provider was using equipment that was up to date and well maintained and followed the necessary protocols and guidelines in the safe use of equipment.

The provider had a formal recruitment and selection process in place with evidence of checks being undertaken for new employees. Staff completed a thorough induction process followed by on-going training and development.

The provider had a complaints process in place and staff were clear about their responsibilities for recording and dealing with complaints. People told us that they felt able to bring a concern or complaint to the direct attention of the staff member or manager, should the situation arise.

People's right to privacy and dignity was respected. Treatments provided by staff took into account the suitability for the individual and their personal requirements. People who used the service were protected from the risk of abuse and they were cared for in a clean, hygienic environment. People were cared for by staff who delivered care and treatment safely and to an appropriate standard. The provider had an effective system in place which regularly assessed and monitored the quality of service that people received. People benefitted from safe quality treatments and were supported to make effective and appropriate decisions about what treatment they received.