30 December 2013
During a routine inspection
People said, "I enjoy it here and am very well looked after" and "We don't need to ask for anything it's all done for us". We were told that people using the service and their families participated in the decision to move to the home. This was confirmed by the assessment and care plan information we reviewed and by relatives we spoke with.
People who used the service were involved in the care and support that was delivered and the way that it was provided. One person told us, "The staff asked me for a list of things I didn't like to eat".
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People said that the type and quality of care they received from caring and competent staff was excellent and they enjoyed living at the home. One person commented, "I was very poorly when I first came in, but now I'm getting on much better".
They also told us that there were enough staff to support them. One person said, "Staff are very friendly, if they think you are upset they're with you, but there is nothing to get upset about".
People also said that they were aware of the home's complaints procedure but had not had cause to use it.