9, 11 April 2013
During a routine inspection
Comments from the organisations feedback indicated that families or people who received a service were positive and appreciative of the support. One person's comments 'I found the LHNT a fantastic service'. Another person's relative commented 'we couldn't have been more pleased with the care and support we received as a family'.
Partnership organisations we spoke with told us of the importance of working with LHNT. One district nursing team told us that 'the only expectation is that there is a detailed handover' and 'we are most privileged, you couldn't get a better service anywhere' and 'we really wouldn't be without them'.
We looked at medication records for people who received a service from LHNT. Where members of staff provided medication this was clearly documented, stating the time and dosage of medication.
Staff received appropriate professional development. Staff we spoke with felt that they were supported by the provider and had access to training, team meetings and a supervision and appraisal programme.
Daily notes were completed consistently and contained comprehensive details personalised to the person who received a service. Records we looked at provided clear information on the persons wishes.