Cliffords Mews

Clifford’s Mews is a supported living service with extra care. This means people live in their own flats and receive additional help with their care needs. The service provides support to older adults, people with physical and mental health needs and people with sensory impairment. At the time of our inspection there were 65 people using the service. The service is registered to provide personal care.

Clifford’s Mews is a large purpose-built facility in a residential area of North Tyneside. The service consists of 45 single occupancy flats and 19 that are available for double occupancy. There are a range of communal facilities including a laundry area, communal lounge, a bistro/café area and an internal garden.

Not everyone who used the service may have received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe and effective care from staff. They told us they felt safe when being supported by staff. Any safeguarding issues had been reported and dealt with appropriately. The were sufficient staff to meet people’s needs and people told us they did not have to wait for support. Some relatives and staff felt nighttime support should be reviewed. Where people received support with medicines, we found processes were not always effective. We have made a recommendation about this. Staff followed appropriate procedures to limit the spread of infection.

People’s needs were met and their personal choices and wishes considered. Staff had received a range of training to help them deliver effective care. Staff worked with a range of agencies to ensure people were safe and well and their health supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were very positive about the care team and said all staff were kind, considerate and treated people with dignity. People’s independence was supported and promoted, where possible.

Care records were detailed and reflected people’s personal preferences and choices. People were supported to maintain friendships and keep in contact with families. Staff facilitated people to actively access activities or the local community. Complaints and concerns were considered, and action taken to address any shortfalls.

Management had a good understanding of their roles and duties with the service. Staff were positive about the support they received from managers and also promoted a positive culture within the service. People were supported to be involved in the running of the service. Staff said they could raise any concerns and felt these were taken seriously by managers. The service looked to learn lessons when things went wrong and worked closely with a range of professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 January 2022, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective, caring, responsive and well led sections of this full report.

Recommendations

We recommend the provider review medicine administration processes to ensure they comply with national guidelines and recommendations and processes are revised in light of errors or omissions.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.