The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Stockton Care Call

The Security Centre Stockton Borough Council, The Square, Stockton On Tees, Cleveland, TS18 1TE (01642) 527608

Provided and run by:
Stockton-on-Tees Borough Council

All Inspections

13 September 2012

During a routine inspection

We spoke with three relatives of people who used the service provided by Stockton Care Call. They told us that they were very pleased with the care and support provided and that they had been fully consulted about the care arrangements. They were complimentary about the staff and said, "They are very friendly and personable, they do everything that is necessary and will also do other things as well." "It is an excellent service. The staff are well trained and use the correct approach. They always ensure that privacy and dignity is well maintained." "I am very confident that they are all well aware of his/her needs." Staff spoken with were very clear about the needs of the individual people they provide care to and believed that the current staffing arrangements were appropriate.

Although people were being provided with the care and support they needed, the assessment and care records did not fully reflect this and needed to be updated.