The Care Quality Commission
  • Hospital
  • Independent hospital

National Unplanned Pregnancy Advisory Service Leeds

Overall: Good read more about inspection ratings

Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR 0333 004 6666

Provided and run by:
National Unplanned Pregnancy Advisory Service Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about National Unplanned Pregnancy Advisory Service Leeds on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about National Unplanned Pregnancy Advisory Service Leeds, you can give feedback on this service.

6 April 2023

During a routine inspection

We rated this service as good because:

  • The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment and gave women pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
  • The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However,

  • Managers did not have oversight that staff had completed their training in the Mental Capacity Act.
  • The vision and values of the service were not made in collaboration with local stakeholders to ensure service provision met the needs of the local population.