5 November and 5 December 2013
During an inspection looking at part of the service
We used questionnaires to gather the views of people who used the agency. We received responses from 22 people and overall they were satisfied with the service being provided by Kumari Care Limited DCA. Although some people made positive comments minor concerns were raised. These concerns centred on inadequate planning from office staff and lack of consistency between regular staff and new staff.
We spoke with a member of staff who told us they had received an induction to prepare them for the role they were to undertake. However, the manager was not able to show staff had been fully assessed to perform the role they were employed to perform. This member of staff said they were told about people changing needs. We were informed people using the agency had regular carers and they were not expected to rush the delivery of care. It was explained 'I don't rush I take my time if I am running late I contact the office. The office will then contact people and tell them I am running late.'