- Homecare service
Alina Homecare Specialist Care - Bournemouth, Christchurch & Poole
Report from 16 August 2024 assessment
Contents
Ratings
Our view of the service
Alina Homecare Specialist Care – Poole provides care and support to people living in various ‘supported living’ settings, so they can live at home as independently as possible. Its supported living and domiciliary care services are provided to people with a learning disability. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our assessment there were 22 people receiving personal care from the service. The assessment took place between 21 August and 29 August 2024. Since our last inspection improvements had been made at the service. Sufficient levels of staff were employed to ensure peoples safety. Medicines were managed and administered safely. Staff teams worked well together, and support and governance systems were effective and provided clear oversight throughout the service. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to these people. This service was able to demonstrate how they were meeting the principles of Right support, right care, right culture. Right support: The model of care and setting maximised people’s choice, control and independence. People made choices about all aspects of their lives. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff treated people with respect. Right culture: The ethos of the service and the values attitudes and behaviours of leaders and care staff ensure people using the service led confident, inclusive and empowered lives.
People's experience of this service
People told us they were safe and happy with the care and support received from Alina Homecare Specialist Care – Poole. People said they enjoyed spending time with their care staff. People told us they were supported to spend time doing things they enjoyed. People could maintain their independence and live well at home. Relatives spoke positively regarding all aspects of care and support staff provided. They said the staff team were kind, friendly, experienced and knew how to provide care and support in ways people preferred. People were able to contact the Poole office and were happy to discuss any concerns as they arose. People had individual care and support plans in place, which provided clear guidance for staff on how they wished to be supported. One person told us, “I like where I live, I like the staff and I like the people I live with.”