Ardenlea Grove Care Home

Updated 13 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 03 March 2021 and was announced.

Updated 13 March 2021

Ardenlea Grove is a care home providing personal and nursing care for up to 60 younger adults, older people, people living with dementia and people with physical disabilities. Some people stayed at the home for a short period of time in intermediate care beds (ICU). The ICU beds are for people who are ready to leave hospital but require further assessment to determine their longer-term needs. Fifty-five people lived at the home during our inspection.

People's experience of using this service and what we found

People continued to feel safe living at Ardenlea Grove and they were protected from harm. Risks associated with people’s care had been assessed and were managed well. Staff were recruited safely and were trained and competent to carry out their roles effectively.

Medicines management was safe, and people had access to health professionals when required. The staff team worked in partnership with health and social care professionals to ensure people received effective care.

The environment met people’s needs and systems were in place to ensure the equipment used and the environment was safe. The provider's infection prevention and control measures were effective.

Staff were caring, and staff spoke fondly about people. The culture at the home was inclusive and people and staff were treated well. People's needs were assessed before they moved into the home. Where possible, people had been involved in planning and reviewing their care.

Staff knew people well and provided care in line with their wishes. Action was being taken to update people’s care plans to ensure care was always provided consistently. People’s right to privacy was respected and people received dignified care from staff who understood the importance of promoting their independence.

People enjoyed the food and had enough to eat and drink. People enjoyed the range of social activities provided. People were supported to maintain relationships that were important to them and visitors were welcome to visit at any time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People knew how to complain, and systems were in place to manage and respond to complaints in a timely way. Lessons were learnt when things had gone wrong.

Effective systems monitored and continually improved the quality and safety of the service provided. People and relatives spoke positively about the leadership of the service and told us they would recommend the home to others. Staff enjoyed their jobs and felt supported by their managers. People had opportunities to share feedback about the service they received, which had been used to support improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.