Archived: Waterside Care Home

Updated 21 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 and 3 June 2016 and was unannounced. The inspection was carried out by an inspector and an expert by experience. An expert by experience has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about by home including notifications sent to us by the provider. Notifications are forms that the provider is required by law to send us about incidents that occur at the home. We spoke with the local authority to obtain their views on the home.

We spoke with nine people living at the home, five relatives, three members of staff, the catering manager, the activities coordinator and the registered manager. As some people were unable to tell us their views of the service, we used a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at three care records, two staff recruitment files and 15 medication records. We also looked at records kept on accidents, incidents and complaints as well as staff training records and audits completed to monitor the quality of the service.

Updated 21 July 2016

Our inspection was unannounced and took place on 2 and 3 June 2016. Our last inspection of the service took place on 15 August 2014 and the provider was complaint in all areas inspected.

Waterside Care Home is registered to provide accommodation and personal care to a maximum of 60 older people. At the time of the inspection there were 59 people living at the home.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood how to identify and report abuse and had a good understanding of how to manage risks to keep people safe. People were given their medication by staff who had been trained in how to do this.

People told us there were sufficient staff available to meet their needs. Staff had undergone appropriate recruitment checks prior to starting work and had access to ongoing training and supervision to support them in their role.

People had been supported to make their own decisions and had their rights upheld in line with the Mental Capacity Act 2005. Where people had been deprived of their liberty, this was done in line with Mental Capacity Act 2005 and staff were aware of why these safeguards were required.

People were supported to have enough to eat and drink and had meals that met their dietary requirements. Where people required support to access healthcare services, staff had provided appropriate support to meet people’s health needs.

Staff had a kind and caring approach and treated people with dignity. People were supported to regain independence where possible and had access to advocacy services if required.

People and their relatives were involved in the assessment and review of their care. People were supported by staff that had a good knowledge of people’s needs and people had access to activities that interested them.

People knew how to make complaints and complaints made had been investigated fully by the registered manager. People were supported to provide feedback on the service via resident meetings and suggestions made had been acted upon by the registered manager.

People spoke positively about the leadership at the home. The registered manager completed audits to monitor the quality of the service.