Clasper Court

Updated 17 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act.

As part of CQC’s response to care services with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 February 2021 and was announced.

Updated 17 March 2021

About the service

Clasper Court is an extra care housing service. People using this service lived in their own apartment within one large building. The building comprises of 24 individual apartments.

Not everyone living at Clasper Court received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 20 people in receipt of a service.

People’s experience of using this service and what we found.

People felt safe living at the service and they were protected from abuse. Assessments had been completed and reviewed to make sure people and the environment were safe. People’s medicines were handled safely. New staff were recruited safely, and enough staff were employed to support people. The service was clean, tidy and staff had access to adequate amounts of protective equipment.

People’s needs were fully assessed before they received their package of care. People received care from staff who were skilled and experienced to care for people.

Staff received regular supervisions sessions to support them in their role. People were supported to eat and drink enough to maintain a healthy lifestyle. Where necessary staff referred people to their GP, and other medical professionals to make sure people were supported to remain well. People had access to communal areas within the service including a large dining/sitting area as well as a garden area.

Staff cared for people with great care and respect. Staff new the people they cared for very well.

People and their families told us they were involved in the decisions made about the care they received. Staff provided care which was centred around people’s individual needs. Care plans were reviewed on a regular basis and where necessary changes to people’s care was made. People were supported to maintain both family and personal friendships. The provider had a complaints policy in place and any complaints had been handled in line with their policy.

The manager and staff had a good understanding of their roles and responsibilities. Staff had a good working relationship with various external professionals who supported them to care for people well. The service is undergoing a number of improvements to further enhance the level of care and support provided. People told us the service was well-led and spoke well of the manager who was currently in post. Staff told us they felt valued, supported and listened to in their role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvements (published 22 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.