12 February 2014
During an inspection looking at part of the service
We found that people or their representatives had been involved in reviewing their care plans and an effective keyworker system was in place. The care plans had been reviewed frequently and reflected people's needs. Staff we spoke to showed a good understanding of the care plans and how people's needs were to be met. The staff interactions with people were positive and friendly. We found that staff had a good understanding of safeguarding vulnerable people from abuse and the home had effective procedures in place to minimise the risk of harm to people. The home had been significantly refurbished and was visibly clean and free from mal odours. The home had a robust quality assurance system in place and records were kept securely.