Background to this inspection
Updated
8 December 2023
Crosby Hospital was registered with CQC in February 2022 and primarily serves the communities of the Northwest of England. The service is owned and operated by Dr Promod Kumar Bhatnagar who is a registered provider with CQC. The service offers appointments to private fee-paying adult patients only. The service currently opens 6 days a week dependant on demand. Crosby Hospital has had a registered manager in post since opening in February 2022. The service is registered for the following regulated activities for adults under and over the age of 65.
- Surgical procedures
- Treatment of disease, disorder or injury
The service is based close to Crosby town centre and offers cosmetic surgery for private fee-paying adults. The hospital provides cosmetic surgery including breast augmentation, breast reduction, blepharoplasty and liposuction. The provider did not see anyone under the age of 18.
Clinical activity is based on the ground floor of the building with administration predominately carried out on the first floor. Facilities include a surgical theatre with anaesthetic room and recovery area, 4 bedrooms, a treatment room and a nurse station. There is also a hospital reception and patient waiting area with patient toilets. The service had 15 permanent contracted members of staff and utilised long-term bank and agency staff working under practicing privileges or working part time from their NHS roles.
During the period November 2022 to July 2023 the service carried out 228 procedures.
We have not previously inspected this service.
Updated
8 December 2023
We carried out an unannounced inspection of Crosby Hospital using our comprehensive inspection methodology on 2 August 2023. The service had not been previously inspected.
This is the first time we have rated the service. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The service kept good care records. The service managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment and gave patients enough to drink. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients' individual needs. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients.