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Oasis4life (F&D) Healthcare Ltd

Overall: Good read more about inspection ratings

Office 7GF, Westminster Business Centre, Unit 6, 10 Great North Way, York Business Park, Nether Poppleton, York, YO26 6RB 0333 015 0995

Provided and run by:
Oasis4life (F&D) Healthcare Ltd

Latest inspection summary

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Background to this inspection

Updated 22 April 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

One inspector and an Expert by Experience carried out the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Oasis4life (F&D) Healthcare Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because this was a remote inspection and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 22 March 2023 and ended on 6 April 2023

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke to the operations manager and the registered manager during the inspection. We also spoke with one carer, four people who used the service and four relatives. We reviewed a range of records. This included three peoples care records and multiple medication records. We looked at two staff files in relation to recruitment and supervisions and a variety of records relating to the management of the service. We looked at policies and procedures and quality assurance records. We continued to seek clarification from the provider to validate evidence found.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Overall inspection

Good

Updated 22 April 2023

About the service

Oasis4Life (F&D) Healthcare Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 8 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a good standard of care which met their personal preferences. Some areas of the care records required further detail to ensure all risks and care needs had been reviewed. However, staff knew the people well and kept them safe.

People received their medicines safely as prescribed. However, some records needed improvement. When administering a medicine which had a variable dose, staff did not always record the amount given. Records for the correct storage and application of topical creams also needed expanding to ensure staff had access to all information relating to the safe management of topical creams. There was no impact to the people due to these concerns however, we have made a recommendation about this.

Staff received training on how to provide care and their competency was checked in all main care areas to ensure they continued to follow best practice.

People and their relatives gave positive feedback about the service. One person told us, “I’m really delighted with them all, they do a wonderful job.” One relative said, “We are highly satisfied, they are really good.”

People felt confident in the registered managers ability to deal with any concerns raised. There was an open culture in the service with people and staff being able to discuss any care needs directly with management team. Changes to care were made quickly and the service tried to be flexible to suit people's preferences.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 February 2022, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about the service and to provide the service with a rating.

Recommendations

We have made a recommendation to the provider in relation to the recording of some medicines.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.