Background to this inspection
Updated
10 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector carried out the inspection.
Service and service type: South Bebside Care Home is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This was an unannounced inspection.
What we did: Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed all the information we held about the service, this included notifications of significant changes or events.
We checked for feedback we received from members of the public, local authorities, clinical commissioning groups (CCGs) and health watch. We also checked Companies House records.
During the inspection we spoke with four people, three relatives, the regional manager, the registered manager, a qualified nurse and two care workers. We reviewed two people's care records, two staff personnel files, audits and other records about the quality and safety of the service.
The provider submitted additional evidence after our inspection. This was considered when deciding the ratings for the service.
Updated
10 April 2019
About the service: South Bebside Care Home is registered to provide nursing and residential care for up to 32 people. When we inspected, 27 people were living at the service.
People’s experience of using this service: People and relatives said staff provided especially good care; they also said staff were very kind and caring.
People, relatives and staff told us the service was safe. Staff knew how keep people safe from abuse. They also knew about the whistle blowing procedure and how to report concerns. There were effective systems for dealing with safeguarding concerns.
Staffing levels were sufficient to meet people’s needs in a timely way. New staff were recruited safely. People received the right medicines at the right times.
Accidents and incidents were monitored closely and the information used to identify trends. Health and safety checks and risk assessments helped to maintain a safe environment.
Staff received good support and completed the training they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received the support they needed to have enough to eat and drink and to access external health care services.
People's needs had been fully assessed to identify how they wanted their care provided; this included providing the opportunity for people to discuss their end of life care needs. The assessment was used as a baseline to develop detailed and personalised care plans. These were reviewed to keep them up-to-date. People could participate in activities if they chose to. Complaints were dealt with effectively.
People, relatives and staff said the home was well managed. The provider operated a structured approach to quality assurance. People, relatives and staff had regular opportunities to give feedback.
More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.
Rating at last inspection: Good (the last report was published on 6 August 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor this service and inspect in line with our reinspection schedule for services rated good.