7 May 2013
During a routine inspection
Relatives told us that care staff always treated their cared for relative with respect and they were very happy with the standard of the care provided. The relative of a person who used the service said; 'I'd be lost without it [the service]'. And; 'It's a fantastic routine, they help my relative. I'm very confident with the service'.
Care staff told us that the registered manager and senior staff employed in the office were very approachable and supportive. One member of staff said of MHCA, 'It's a really nice place to work. We are well supported by the registered manager'.
We found that people's needs were not always assessed and their care plans were not always updated to reflect changes in their care needs and this included arrangements around the way people were supported with medication. We found that the registered provider did not have a system in place that regularly assessed and monitored quality and accuracy of assessments and care planning that was provided to people who used the service and because of this people were at risk of receiving inappropriate or unsafe care.
People who used the service told us they hadn't made a complaint because they were happy with the care provided by MHCA. One relative said; 'I've no concerns and no complaints. I'm very happy with the service they provide'.