The Care Quality Commission

Archived: Heathfield Care Home

Main Road, West Wittering, Chichester, West Sussex, PO20 8QA (01243) 511040

Provided and run by:
Intercare Orthopaedic Services Ltd

Important: The provider of this service changed. See new profile

All Inspections

27 February 2013

During a routine inspection

We were informed that there were twenty one people living at Heathfield Care Home.

We looked around the building which was clean but smelt of unpleasant odours. The manager informed us that they were part way through a refurbishment programme which included the relocation of the laundry, and facilities for staff. The rooms were personalised with photographs, TV's and pictures and some people had their own furnishings. There was a lift so people could access the first floor.

During our visit we spoke with four people who used the service and four members of staff including the registered manager. We also spoke with a Doctor who visits the home regularly and a visitor. We spent time observing how staff interacted and supported people. We saw staff treating people in a sensitive, respectful and professional manner.

All the people we saw looked happy living at Heathfield Care Home. People told us that it was a very nice home, and that the staff were ok and helpful. A Doctor who was visiting the home told us that they thought it was a good home, and that the people seemed happy and cheerful.

29 November 2010

During a routine inspection

We were able to speak with seven people who live at the home, when we visited. They told us that they like living at the home and that the staff were good and kind. The senior staff are easy to talk to and one person told us that the new staff are getting better with their English although it was not a problem in telling them what they want help with. They like the new lounge and the way in which the dining room has been laid out. Two people particularly like having wine with their lunch. We observed an activity session in which past events and the news of the day were read out and then discussed. We saw that the member of staff included all people in the discussion by moving seats as needed. There was laughter and joking and as time passed more people came and joined in. One person told us that they wanted to stay but they had a visitor. People told us that there are lots of outside activities such as visiting a garden centre and going on the Chichester canal.

Staff told us that they receive regular training, are supported by the management of the home and that they can speak with senior staff about any concerns they have about the running of the home.