6 September 2017
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us the support from the staff helped to keep them safe in their home and manage their risk to health and safety. All staff understood the potential for risk of abuse and told us about how they kept people safe and how they had reported any concerns. During our inspection people were supported by staff that were available, offered guidance or care. People told us they received their medicines from staff or looked after their own medicines. People were able to request additional medicines for pain relief or other medicines as needed. The staff team were able to asses and know when a person may need these if they had not been able to communicate themselves.
People told us they staff knew them and the care they needed. All staff told us the training was in their role and helped them understand the needs of the people they looked after at the home. The staff team were supported with regular supervision with the registered manger to assist them in their role and responsibilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us there was always a choice of meals and drinks which they enjoyed and kept them healthy. People had access to other healthcare professionals that provided treatment, advice and guidance to support their needs.
People were comfortable with the staff that supported them and enjoyed their company. All staff knew people’s individual care needs and respected people’s dignity and independence. People’s privacy was maintained and staff were considerate not to impose on people who spent time in their room. People received support to have their choices and decisions respected with their day to day care.
People’s care needs were reviewed and assessed regularly and care planned and delivered to meet those needs. People and where requested families had been involved in the planning of their care. Family member told us they were asked for their opinions and input. People were supported with planned activities and the freedom to decide daily on how they spent their day.
People had the opportunity to raise comments or concerns and these were addressed. There were processes in place for handling and resolving complaints and guidance was available in an accessible format for people in the home.
People and staff told us management team were approachable and visible within the home which people and relatives liked. The registered manager and provider had completed regular checks to monitor the quality of the care that people received. Any improvements or changes had been recorded and actioned by the registered manager.
Further information is in the detailed findings below.