15 June 2023
During a routine inspection
Qualis Home Care is a homecare agency providing personal care to people who live in their own houses and flats. The service provides support to people who live with physical and health related support needs, some of whom also live with dementia. At the time of our inspection there were 20 people using the service.
People’s experience of using this service and what we found
People told us they felt safe with staff and received care and support which promoted their independence and helped them to keep safe and well. Staff were safely recruited, trained and competent and attended care visits as planned.
People were safely supported with their medicines, to eat and drink well and to access healthcare services when needed. Staff spent time with people chatting and doing what they liked. People and their relatives told us they felt respected and valued. Staff felt listened to and supported by the management.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care which met their needs, preferences and wishes. The provider was aware of their responsibilities and created a positive and supportive culture in the service. There was open and continuous communication between management, staff, people and their representatives.
The management team carried out a range of checks and audits around the quality and safety of the service. Improvements were made, for example around personalisation of people’s care, people’s care records and communication between the service and people’s representatives. Managers also provided care to people and visited them regularly to gather their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 March 2022 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time since the service was registered and started supporting people with personal care.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.