Ashling House

Ashling House supports people aged 65 or over, some of whom have dementia care or mobility needs. It is registered to accommodate and support up to 14 people. At the time of the inspection, 10 people were living at the home. The home has 2 floors with adapted facilities and en-suite rooms.

People’s experience of using this service and what we found

People were safe and protected from the risk of abuse. Risks to people’s health were assessed so staff could support them safely. People’s medicines were managed safely. The provider recruited staff appropriately and checked they were suitable to work with people. There were enough staff working in the home to support people. Systems were in place to prevent and control infections. Procedures were being put in place to learn lessons following accidents and incidents in the home.

There were processes to assess people’s needs to determine if the home could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to be as independent as possible and achieve positive outcomes. People received care and support that was personalised for their needs. Staff were trained to carry out their roles and received support with their development. People were able to access healthcare appointments with professionals. They were supported with food and drink to maintain their nutrition and have a balanced diet.

People’s dignity, privacy and human rights were respected by staff. Their equality and diversity needs were assessed and understood. People took part in house activities and were supported with visits from relatives. Procedures were in place to manage complaints about the service. People’s communication needs were met. Feedback was sought from people and relatives to help make continuous improvements to the home. The management team had systems to monitor the quality and safety of the home and the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 28 February 2018.

The new provider of the service registered with us on 24 March 2022 and this is the first inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashling House on our website at www.cqc.org.uk.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.