This inspection took place on 13 January 2016 and was unannounced. The home was last inspected in February 2015 and was found to be compliant in all the areas looked at.
This home provides accommodation and care for up to eight people Parkview is a nursing home for up to eight people who have learning disabilities and/or a mental ill health diagnosis. At the time of the inspection there were eight people living in the home.
At the time of the inspection, the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations.
People told us and indicated by gestures and body language that they felt safe in this home. Staff demonstrated that they knew how to keep people safe and they knew how to report allegations or suspicions of poor practice.
People were protected from possible errors in relation to their medication because there were good arrangements for the storage, administration and recording of medication. There were good systems for checking that medication had been administered in the correct way.
People who lived in this home told us, or indicated by gestures that they were happy.
People had opportunities to participate in a range of activities inside the home and in the community. People were helped to maintain contact with relatives and friends.
Throughout our inspection we saw examples of and heard about good care that met people’s needs. Staff treated people with dignity and respect.
Staff working in this home showed that they had a good understanding of the needs of the people who lived there. We saw that staff communicated well with people living in the home and each other. People were enabled to make choices about how they lived their lives.
Staff were appropriately trained, skilled and supervised and they received opportunities to further develop their knowledge. The registered manager and staff we spoke with demonstrated that they understood the principles of protecting the legal and civil rights of people using the service.
We saw and healthcare professionals told us that staff supported people to have their mental and physical healthcare needs met. Staff made appropriate use of a range of health professionals and encouraged people to maintain a healthy lifestyle.
People were provided with food which they enjoyed and which met their nutritional needs and suited their preferences.
There was effective leadership from the provider and the registered manager to ensure that all members of the staff team were competent. Staff told us that they felt valued and well supported.
The provider and registered manager assessed and monitored the quality of care through observation and regular audits of events and practice. The registered manager consulted people in the home, their relatives and professional visitors to find out their views on the care provided and used this information to make improvements, where possible.
Where commissioners of the service had identified areas in which improvement was needed in relation to the recording of incidents and behaviour management, the manager had liaised with specialists to develop improved recording systems. These were due to be implemented after our visit.
The registered manager checked to see if there had been changes to legislation or best practice guidance to make sure that the home continued to comply with the relevant legislation.