Revive Cosmetics

Updated 12 July 2023

Revive Cosmetics provides regulated activities from the following location:

• Melrose, Straight Lane, Brookland, Romney Marsh, TN29 9QT

Details of the service can be found on their website – www.revivecosmetics.co.uk

The service is open with appointments available:

• Monday, Thursday and Friday 9.30am to 3pm
• Tuesday 12pm to 8pm
• Wednesday 9.30am to 3.30pm
• Saturday 9.30am to 1pm

The service was registered with CQC in February 2022 to provide the following regulated activities;

• Surgical procedures
• Treatment of disease, disorder and injury

The service operates from a purposefully converted property.

Revive Cosmetics provides a small range of treatments for people aged over 18 that come under scope of regulation by the Care Quality Commission (CQC). These treatments are given via pre-bookable appointments. Patients attend for an initial consultation, where a treatment plan is discussed and agreed, and then they are booked in for treatment at a later date. Only specific treatments are regulated by CQC and they include treatment for seasonal or perennial allergic rhinitis (hay fever) and non-surgical treatments. For example, non-surgical thread lifts (a treatment to lift and support facial skin using threads and cogs).

This service is not required to offer an out of hours service. Patients who need medical assistance out of operating hours can access out of hours support via the service and this is detailed in patient literature supplied by the service. Regulated activities (treatments regulated by CQC) are provided by 2 nurse prescribers (one of whom is the registered manager), who are registered nurses with extensive qualifications in aesthetic medicine.

We carried out this inspection on 29 June 2023. Before visiting the location, we looked at a range of information that we hold about the service. During our visit, we interviewed staff, reviewed documents and clinical records, and made observations relating to the service and the location it was delivered from. We were unable to obtain comments from patients via our normal process where we ask the provider to place comment cards in the service location. However, we were shown examples of patient feedback which the provider monitored on an ongoing basis. Ninety patients shared their experiences directly with CQC about the services. We did not speak to patients on the day of the site visit.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 12 July 2023

This service is rated as Good overall.

The key questions are rated as:

• Are services safe? – Good
• Are services effective? – Good
• Are services caring? – Good
• Are services responsive? – Good
• Are services well-led? – Good

We carried out an announced comprehensive inspection at Revive Cosmetics in Romney Marsh, Kent on 29 June 2023. The service was registered with the Care Quality Commission (CQC) in February 2022. We carried out this first rated inspection as part of our regulatory functions. The inspection was undertaken to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Revive Cosmetics provides a range of aesthetic services, including non-surgical cosmetic interventions, which are not within CQC scope of registration. We did not inspect, or report on, those services that are outside the scope of registration.

The service is registered with the CQC to provide the following two regulated activities:

• Surgical procedures
• Treatment of disease, disorder or injury.

The registered manager for the service is Eleanore Quadri who is one of the service’s directors. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Care and treatment was provided in a safe way.
• There were clear systems to keep people safe and safeguarded from abuse.
• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• The leadership team organised and delivered services to meet patients’ needs following best practice guidelines.
• Staff were highly skilled and kept up to date in their specialist field.
• They reviewed and monitored care and treatment to ensure the services provided were effective.
• Feedback from patients was consistently positive and highlighted a strong person-centred culture. Other feedback commented the treatment had given the patient extra confidence due to an improved appearance. (90 people provided feedback about the service).
• Services were tailored to meet the needs of individual fee-paying patients.
• Treatments were delivered in a flexible way that ensured choice and where appropriate, continuity of care.
• There was a clinic-specific vision which linked into the overarching provider vision and strategy.
• We saw evidence of good local leadership and good integration with the provider and other services within the provider group.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health