18 May 2022
During an inspection looking at part of the service
The Maltings Care Home is a residential care home providing personal care to up to 43 people in a purpose built building with an upper and a lower floor, each with a separate dining room and lounges. At the time of our inspection there were 19 people using the service.
People’s experience of using this service and what we found
Although there was an improvement in the oversight of many aspects of the service, some basic oversight was not in place. Food and fluid charts, repositioning charts and records monitoring people’s continence were not always completed accurately and were not effectively monitored. One person’s medicines had not been accurately entered onto the system following their discharge from hospital. This poor recording represented a failure of systems which have the potential to harm people and meant there was a continued breach of regulation relating to the monitoring and mitigating of risk.
However, we also noted that the service had improved in all other areas, despite not having a consistent registered manager in post. The provider had worked hard to ensure continuity of leadership even though this had been a challenge. People who used the service, relatives and staff were mostly positive about the service and had confidence in the provider.
The provider conducted effective health and safety monitoring of the environment. Staff were recruited safely and there were enough staff to meet people’s needs. There were good infection control practices in place and safeguarding concerns were well managed.
Healthcare needs were mostly well documented, but some records required closer monitoring. Pre-admission assessments were in place. Staff, including agency staff, were well trained and received a good induction. Consent was well documented, and staff had an understanding of the issues relating to consent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The environment was much improved and there were plans in place to encourage people to use communal spaces more. There was some mixed feedback about the food but overall people were happy with their meals.
Staff were kind and caring. Interactions were positive and people were treated with respect. People were involved in decisions about their care.
Care plans documented people's specific and individual needs well. Staff knew people well and information, except that in some people’s room folders, was well recorded and handed over from shift to shift.
Activities were varied and people were positive about them. End of life care plans were in place and people’s wishes were documented. Complaints were managed well. People had a voice and residents meetings enabled people to raise issues or concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 3 October 2020).
We placed conditions on the provider’s registration which required them to submit a monthly action plan to us so that we could monitor them more closely and ensure the required improvements took place.
At this inspection we found the provider had made significant progress but remained in breach of one regulation relating to leadership and governance.
This service has been in Special Measures since 2 October 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Enforcement
We have identified a breach of regulation in relation to the monitoring of people’s health and inaccurate record keeping. Please see the action we have told the provider to take at the end of this report.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.