24 August 2011
During a routine inspection
During the inspection visit we talked to relatives who said:
'[care] is fantastic'really good';
'Grandma likes to sit and have a laugh [with the staff]';
'[care] is marvellous'cant fault it' and 'staff are friendly and helpful'.
'My father has been in the Belmont now for a good few months, and I have to say that the care that I have witnessed has been excellent';
'all staff really friendly', '[Grandma] loves the staff';
'Marvellous! [home]', 'staff friendly and helpful'.
'Absolutely fantastic! [home]';
'staff are always friendly, cheerful, helpful, and extremely hard working and you can see that they genuinely care about the residents';
'I can't single out one member of staff who excels above the rest as they all stand out on their own merits'.