The Care Quality Commission
  • Doctor
  • Independent doctor

Harley Street Audiovestibular Clinic

Overall: Good read more about inspection ratings

86 Harley Street, London, W1G 7HP (020) 3480 9630

Provided and run by:
Harley Street Audiovestibular Clinic Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Harley Street Audiovestibular Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Harley Street Audiovestibular Clinic, you can give feedback on this service.

13 March 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Harley Street Audiovestibular Clinic is a consultant led private clinic specialising in the diagnosis and management of hearing and balance disorders. The clinic is based in central London and offers consultation and clinical assessments using a range of diagnostic equipment.

The service has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We conducted an announced comprehensive inspection at Harley Street Audiovestibular Clinic on 13 March 2023 as part of our inspection programme.

Our key findings were:

  • People had comprehensive assessments of their needs, which included consideration of clinical needs, mental health, physical health and wellbeing.
  • There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
  • The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
  • We saw evidence of quality improvement activity. For example, clinical audit was used to drive improvements in patient outcomes. Clinicians also held senior NHS consultant roles and were therefore able to share best practice.
  • Leadership and practice management arrangements drove the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

  • Continue to liaise with its Landlord in respect of managing risks associated with a bacterium called Legionella (which can proliferate in building water systems).

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care