Albert Road Surgery

We carried out an announced comprehensive inspection at Albert Road Surgery on 13th, 14th and 18th July 2023. Overall, the practice is rated as Good.

The ratings for each key question are:

Safe - Good

Effective – Good

Caring - Good

Responsive - Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Albert Road on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection due to a change in the registered provider. This was therefore the first rated inspection of this service since the change in registration.

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Conducting staff interviews.
• Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• There were comprehensive systems in place to keep patients safe, which considered current best practice. Projects and audits had been carried out regularly with positive outcomes for patients.
• The practice had effective systems that ensured patients received effective care and treatment that met their needs.
• Complaints and significant events were dealt with as per the practice policy and were discussed to help improve practice.
• Staff involved patients in decisions about their care.
• The leadership governance and culture at the practice promoted the delivery of high quality, person centred care.
• Staff were very positive about working for the organisation.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services